ai78 Terms and Conditions

1 Introduction and Consent

ai78 is an online gaming and sports betting platform operated for Bangladeshi users. These terms and conditions ("Terms") form a legal agreement between you and ai78. By using the ai78 platform, you agree to comply with all provisions of these Terms.

These Terms may be available in both English and Bengali; in the event of any dispute, the Bengali version shall take precedence. ai78 reserves the right to amend these Terms at any time and will notify registered users of any changes via their registered email address or through a notice on the platform.

All games, products, and services available on the ai78 platform are subject to these Terms. Additional terms may apply to specific games or promotions, which will be stated on the relevant game or promotion page and shall be considered supplementary to these general Terms.

1.1 Scope of Services

ai78 offers slots, live casino, sportsbook, bingo, card games, and other interactive gaming products. All platform services are approved for personal and non-commercial use only.

2 Account Registration

To create an account on ai78, users must provide accurate and complete information. If the information provided at registration is found to be false or misleading, ai78 reserves the right to immediately suspend or close the account.

2.1 Single Account Use

Each individual may operate only one account on ai78. Multiple accounts registered under the same person will be identified as duplicate accounts, and any benefits or winnings may be forfeited. Members of the same household may operate separate accounts using separate devices and separate payment methods, though this is subject to verification.

2.2 Account Verification (KYC)

ai78 may at any time request a valid national ID card, passport, or other government-approved documents to verify a user's identity. Withdrawal access may be temporarily suspended until verification is complete.

2.3 Account Security

Users are solely responsible for keeping their account login credentials — username and password — completely confidential. Any unauthorized access or suspicious activity on the account must be reported immediately to [email protected].

3 Eligibility and Age Requirements

You must be at least 21 (twenty-one) years of age to use the ai78 platform. Creating or operating an account by anyone under the age of 21 is strictly prohibited. ai78 places the highest importance on protecting minors from gaming.

If it is found at the time of registration or at any later point that a user is under 21 years of age, that account will be immediately closed and any funds transacted through that account may be forfeited.

3.1 Geographic Eligibility

ai78 primarily serves Bangladeshi users. However, access to this platform may be restricted from certain countries or regions. Users are solely responsible for ensuring that use of this type of platform is lawful in their area.

4 Deposits and Withdrawals

Transactions on the ai78 platform are conducted in Bangladeshi Taka (BDT / ৳). All deposits and withdrawals are governed by the conditions stated below.

4.1 Deposit Terms

• Minimum deposit amount: ৳200 per method.
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Deposited funds may be used for gaming purposes once credited to the account.
• Deposits from third-party accounts are not accepted; deposits must come from a payment account registered in the user's own name.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳1,000.
• Standard withdrawal processing time: 15 minutes to 2 hours.
• Withdrawal requests apply only to verified accounts.
• If ai78 detects any irregularity in a transaction, the withdrawal process may be temporarily suspended for additional verification.
• Withdrawals will be made via the same method used for the deposit, unless exceptional circumstances apply.

4.3 Currency and Conversion

ai78 transacts in Bangladeshi Taka (BDT). Payments made in other currencies may be automatically converted and conversion charges may apply.

5 Bonuses and Promotions

ai78 offers various bonuses and promotional offers. Each offer has its own terms, which are detailed on that offer's page.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳20,000. To make this bonus withdrawable, a wagering requirement of 10 times (10x) the bonus amount must be completed.

• The bonus applies to new account holders only — each individual may receive this bonus once.
• Bonus funds cannot be withdrawn before the wagering requirement is met.
• ai78 reserves the right to cancel a bonus if abuse of the bonus system is detected.

5.2 VIP Program

ai78's VIP program has 5 tiers: Bronze, Silver, Gold, Platinum, and Diamond. Higher tiers can be reached through regular play, and each tier offers weekly cashback as follows:

• Bronze: up to 0.3% weekly cashback
• Silver: up to 0.6% weekly cashback
• Gold: up to 0.9% weekly cashback
• Platinum: up to 1.2% weekly cashback
• Diamond: up to 1.5% weekly cashback

VIP benefits may be awarded as cash or bonus credits, and each reward has its own terms.

5.3 General Bonus Rules

• Multiple bonuses cannot be combined at the same time unless explicitly stated otherwise.
• If wagering is not completed within a specified time after receiving a bonus, the bonus may be cancelled.
• ai78 may change, suspend, or cancel promotional offers at any time.

6 Gaming and Betting Rules

All games operated on the ai78 platform are run on a fair play basis. Game outcomes are determined through Random Number Generator (RNG) technology, which is impartial.

6.1 Betting Limits

Each game has its own minimum and maximum betting limits, which are displayed in the game interface. ai78 reserves the right to change betting limits at any time.

6.2 Technical Issues

In the event of a technical fault or disconnection during a game session, ai78 will review the game and make a decision. For server-side faults, ai78 may compensate the user for any loss; ai78 is not responsible for client-side issues (the user's device or internet connection).

6.3 Sports Betting Special Rules

For sports betting, bets cannot be cancelled or amended once placed before the official result is announced. If an event is cancelled, postponed, or altered, separate rules for that bet will apply, as stated in the sports betting section.

7 Prohibited Activities

The following activities are strictly prohibited on the ai78 platform:

• Operating multiple accounts or using another person's account.
• Abusing the bonus system to gain an unfair advantage (bonus hunting, arbitrage).
• Using automated software, bots, or scripts to operate games.
• Money laundering or participation in suspicious financial transactions.
• Attempting to breach the platform's security or technical systems.
• Colluding with other users to gain an unfair advantage.
• Making deposits or withdrawals from a third-party account.
• Attempting to verify an account using false identity or documents.

Engaging in any of the above prohibited activities will result in the immediate closure of the account, and all funds and bonuses in that account may be forfeited.

8 Account Suspension and Closure

8.1 Closure by User

Any user may request to close their account at any time. To do so, an email must be sent to [email protected]. Before the account is closed, the user will be given the opportunity to withdraw any available balance, subject to the terms and conditions.

8.2 Suspension or Closure by ai78

ai78 may suspend or permanently close a user's account without warning for the following reasons:

• Violation of any provision of these Terms.
• Providing false information or failure to complete identity verification.
• Abuse of bonuses or promotions.
• Suspicion of fraud or money laundering.
• Direction from law enforcement authorities.

8.3 Self-Exclusion

If a user feels that gaming is having a negative impact on their life, they may request Self-Exclusion. For more information, please visit our Responsible Gaming page.

9 Privacy and Security

ai78 places the highest importance on protecting users' personal information. All transactions on the platform are secured by SSL encryption technology. Details on how user data is collected, stored, and used can be found on our Privacy Policy page.

ai78 does not sell user data to third parties. However, limited information may be shared due to legal obligations, fraud prevention, or authority directives, as explained in detail in the privacy policy.

10 Limitation of Liability

The ai78 platform is provided on an "As-Is" basis. ai78 accepts no liability in the following circumstances:

• Gaming disruption due to internet disconnection or issues with the user's device.
• Issues related to software from third-party game providers.
• Unauthorized use of a user's account credentials due to the user's own negligence.
• Service disruption caused by unexpected technical faults.

ai78's total liability shall in no circumstance exceed the amount deposited by the user in that specific transaction.

10.1 Service Availability

ai78 strives to keep the service running at all times, but the service may be temporarily unavailable due to maintenance, upgrades, or unforeseen circumstances. ai78 is not obligated to provide compensation for such interruptions.

11 Changes and Amendments

ai78 authority reserves the full right to change or amend these terms and conditions at any time. In the case of important changes, users will be notified at their registered email address or through the notice section of the platform.

If a user continues to use the platform after any changes, they will be considered to have accepted the revised terms and conditions. For this reason, users are advised to review this page regularly.

11.1 Severability of Terms

If any provision of these terms and conditions is declared illegal or unenforceable by a competent authority, that provision will be removed and the remaining terms and conditions will remain fully in effect.

12 Contact & Dispute Resolution

For any questions or complaints regarding these terms and conditions or ai78 services, please contact us through the following:

• Email: [email protected]
• Live Chat: 24 hours, 7 days support in Bengali

12.1 Dispute Resolution Process

In the event of any dispute, the user must first contact the ai78 support team. The support team generally responds instantly via live chat and within business days via email.

If the issue is not resolved at the support level, the user may file a formal complaint which will be reviewed by ai78's senior management.

12.2 Applicable Law

In resolving any dispute related to these terms and conditions, ai78 authority follows the principles of maximum fairness and transparency. ai78 is committed to protecting user interests as a safe and reliable platform.