Our commitment to responsible gaming at ai78
Enjoy entertainment within your limits — ai78 places your safety and wellbeing above all else.
Our Responsibility
ai78 believes that online gaming is only enjoyable when it is played in a controlled and mindful way.
As one of Bangladesh's trusted online gaming platforms, ai78 has made responsible gaming a core part of our values. We want every one of our players to enjoy games safely, mindfully, and with a spirit of fun.
Gaming should be a form of entertainment — not a source of income, and not a way to cope with stress. If you ever feel that gaming is affecting your life negatively, we are here for you. ai78 provides various tools and support to help ensure responsible play.
On this page you will find out how to set deposit limits, activate self-exclusion, take a time-out, and contact us when you need to.
For ages 21 and above only
ai78 is a gaming platform for adults. Accessing this site and playing any game is permitted only for individuals aged 21 or older. If you or someone you know is under age, please do not access this platform. We are firmly committed to protecting minors from gaming and maintain the necessary age verification measures.
Our Protection Tools
ai78 provides the following tools to help you stay in control of your gaming experience.
Deposit Limit
You can set a maximum deposit amount on a daily, weekly, or monthly basis. This limit helps you play in a planned way and avoid overspending. Once a limit is set, it takes effect immediately.
Loss Limit
Decide in advance the maximum amount you are willing to lose within a set period. Once you reach that limit, no further bets can be placed for that period, protecting you from significant financial loss.
Time-Out
If you feel you need a break, use ai78's time-out feature. You can temporarily suspend your account for a set period ranging from 1 day up to 6 weeks. During this time you will not be able to log in or make any transactions.
Self-Exclusion
If you need a longer break, choose self-exclusion. This fully deactivates your account. To activate self-exclusion, contact our support team via live chat or email.
Reality Check
A reminder message will appear at regular intervals to let you know how long you have been playing and how much you have spent. It is a simple and effective tool for staying aware.
Account History
You can view your complete transaction and gaming history at any time. This information helps you review your own habits and decide whether to set any limits.
Signs of Problem Gaming
If you notice the following signs, gaming may be becoming a problem for you.
- You are spending beyond your budget and it is putting a strain on essential household expenses.
- You keep placing larger bets to recover your losses ("chasing losses").
- You feel restless, irritable, or empty when you are not gaming.
- You are spending time gaming while neglecting family, friends, or work.
- You are being dishonest with family or close ones about how much you game or spend.
- You have tried to stop gaming but have been unable to.
- You are turning to gaming to escape stress, sadness, or anxiety.
- You are taking on debt or selling assets to fund your gaming.
If you recognise two or more of the above signs in yourself, please do not delay — contact our support team or choose self-exclusion. ai78 is always here for you.
6 Tips for Responsible Gaming
Following these simple guidelines will keep gaming enjoyable at all times.
Set a Budget
Decide how much you will spend before you start playing. Treat that money as the cost of entertainment — without expecting to get it back.
Track Your Time
Watch the clock while you play. Keep the reality check feature on so you stay aware of how long you have been playing.
Do Not Chase Your Losses
If you lose, do not place bigger bets trying to win it back. This only makes the situation worse.
Do Not Play Under Influence or Emotion
Avoid gaming when you are intoxicated, overly tired, or under stress. Make decisions with a clear head.
Take Regular Breaks
Rather than playing for long stretches without stopping, take breaks in between. Set a daily time limit for yourself and stick to it.
Spend Time with Family and Friends
Do not let gaming harm your relationships. Spending quality time with family and friends is essential for mental wellbeing.
Protection of Minors
ai78 takes strict measures to keep minors away from gaming. Age is verified at the time of account registration, and anyone under the age of 21 is not permitted to create an account.
If there are children or teenagers in your household, make sure they cannot access this site from your device. You may consider using parental control software on your device. Always keep your login details secure and do not share them with anyone else.
If you believe a minor is using this platform, notify our support team immediately. We will investigate that account and take the necessary action.
Need Help? We Are Here
If you have any concerns about gaming, our support team is always by your side.
24/7 Live Chat Support
Our Bengali-speaking support team is available via live chat seven days a week, twenty-four hours a day. You can reach out for help with setting deposit limits, taking a time-out, or activating self-exclusion — whatever you need.
Email Support
Write to us by email for any gaming-related concerns, self-exclusion requests, or to set account limits. We will respond as quickly as possible.
Responsible Gaming FAQ
Answers to frequently asked questions are below.
Play Safe, Play Happy
Enjoy all the games and sports at ai78 responsibly. Stay with us for any questions or support you may need.