ai78's Privacy Policy

ai78 is a trusted online casino and sports betting platform in Bangladesh. We give the highest priority to our users' privacy and are committed to keeping their personal information secure. This privacy policy will tell you what kind of information ai78 collects, why it is collected, and how that information is used.

While using our platform, you share various types of information with us. We use this information only to improve your service, ensure security, and meet legal obligations. ai78 never sells your personal information to third parties or shares it without authorization.

This privacy policy is consistent with the data protection guidelines applicable in Bangladesh. We will notify you in a timely manner of any changes.

When registering on the ai78 platform and using our services, we may collect the following types of information:

2.1 Personal Identity Information

When you create an account and during the identity verification (KYC) process, we collect the following information:

• Full name (in Bengali and English)
• Date of birth (for age verification — only those aged 21 or above may register)
• National ID card or passport number
• Address (current and permanent)
• Email address
• Mobile number

2.2 Financial Information

To process deposit and withdrawal requests, we collect the following financial information:

• bKash, Nagad, Rocket, or Upay mobile banking account number
• Bank account details (for bank transfers)
• Transaction history and amounts
• Date and time of deposits and withdrawals

Please note that the minimum deposit amount at ai78 is ৳200 and the minimum withdrawal amount is ৳1,000.

2.3 Technical Information

When you use our platform, certain technical information is collected automatically:

• IP address and device information
• Browser type and version
• Operating system information
• Login and logout times
• Page views and session duration
• Information collected through cookies and tracking technologies

2.4 Gaming Activity Information

To improve your gaming experience and implement our responsible gaming policy, we collect:

• Game history, bet amounts, and results
• Duration and patterns of play
• Bonus usage information
• VIP level and rewards information

ai78 uses your information only for specific and legitimate purposes. We process your personal information for the following reasons:

3.1 Service Delivery and Account Management

Your personal information is essential for creating, verifying, and managing your account. If the identity verification (KYC) process is not completed, you will not be able to use the full services of ai78. This is an essential step to keep our platform secure.

3.2 Financial Transaction Processing

We use your financial information to correctly process deposit and withdrawal requests and to prevent fraud. All transactions are secured through SSL encryption.

3.3 Security and Fraud Prevention

We analyse technical information to prevent the creation of multiple accounts, money laundering, and other illegal activities. This is essential for the protection of all our users.

3.4 Implementation of Responsible Gaming Policy

We monitor players' gaming patterns in order to identify problematic gaming behaviour and provide timely support. To learn more about responsible gaming, visit our Responsible Gaming page.

3.5 Customer Service Improvement

To resolve your complaints, questions, or issues and to improve the quality of our 24/7 live chat service, we retain contact information and records of communications.

3.6 Meeting Legal Obligations

We are required to retain certain information to comply with applicable laws and regulations and to meet the requirements of regulatory authorities.

ai78 does not sell or rent your personal information to third parties. However, we may share a limited amount of information in the following specific circumstances:

4.1 Service Provider Partners

We use trusted third-party services for our payment processing, technical infrastructure, and game operations. These partners are given only the information necessary to provide their services, and they are required to comply with our privacy standards.

4.2 Legal Obligations

We are required to provide necessary information in response to court orders, lawful requests from investigative authorities, or any other legal process.

4.3 Business Transfers

In the event of any change, merger, or acquisition of ai78's business operations, users' information may be transferred to the new management entity. In such cases, we will notify users in advance.

4.4 With Your Consent

For any reason other than those mentioned above, we will obtain your explicit consent before sharing your information.

ai78 uses cookies and similar tracking technologies on its platform. Cookies are small text files stored in your browser that help us improve the quality of our service.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. They maintain your login session, ensure security, and keep core services running. These cookies cannot be disabled.

5.2 Functionality Cookies

These cookies are used to remember your preferences, language settings, and other personalisation settings. They make your experience of using the platform more convenient.

5.3 Analytics Cookies

We use analytics cookies to understand how users use our platform. This information helps us improve our service.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the platform.

ai78 retains your personal information only for as long as necessary. When determining the retention period, we consider the following:

• Your information is retained for the entire period your account remains active.
• Even after an account is closed, certain information may be retained for a specified period in accordance with legal obligations.
• Financial transaction information is retained for a set period for audit and legal purposes.
• Under the responsible gaming policy, information of self-excluded users is retained for a specified period so they cannot open an account again.
• Technical logs and analytics data are retained for a short period.

At the end of the specified period, we delete or anonymise your information using secure methods.

As a user of ai78, you have a number of important rights over your own information:

7.1 Right to Access Information

You can find out at any time what information ai78 holds about you. You may request a copy of your stored information.

7.2 Right to Correct Information

If there is any error in your stored information, you may request a correction. Keeping information accurate and up to date is important for both parties.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations, and in that case we will inform you in detail.

7.4 Right to Object to Processing

You may object to the use of your information for marketing communications or other optional purposes. We provide a simple way to raise this objection.

7.5 Right to Data Portability

You may request your information in a structured, commonly usable format. This right applies where it is technically feasible.

To exercise any of the above rights, please contact our support team. We will process your request properly and promptly.

To ensure the security of your information, ai78 has put in place various technical and administrative security measures:

• SSL/TLS Encryption: All data exchanged between you and our servers is protected with industry-standard encryption.
• Access Controls: Only authorised staff can access specific information, and every access is recorded.
• Regular Security Audits: Our systems go through regular security testing so that any vulnerabilities can be identified quickly.
• Two-Factor Authentication: An option for two-step verification is available as an additional security layer at login.
• Secure Data Centres: Your information is stored in data centres with high security standards.
• Staff Training: All our staff receive regular training on data protection.

However, transmitting information over the internet is not entirely risk-free. We strive to ensure the highest level of security, but it is not possible to guarantee 100% security. You should also keep your password confidential and not share it with anyone you do not know.

ai78 strictly does not provide services to anyone under the age of 21. Our platform is for adults aged 21 or above only.

Age verification at registration is a mandatory process. If we find that a minor is using our platform, their account will be closed immediately and all related information will be deleted.

We do not intentionally collect any information from minors. If a parent or guardian believes their child has registered on our platform, please contact us immediately.

ai78 may update this privacy policy from time to time. If there are significant changes to the policy, we will notify you in the following ways:

• A notice will be sent to your registered email address.
• A clear notification will be shown when you log in to the platform.
• The date and details of the changes will be noted on this page of the website.

The updated policy will take effect from the date it is published. If you continue to use our platform after the changes, it will be assumed that you agree to the new policy.

If you do not agree with the updated policy, you have the right to close your account, and our support team will assist you in doing so.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team will review your matter carefully.

We handle all privacy-related requests as quickly as possible and with the utmost care. Your trust and satisfaction are our highest priority.