❓ Frequently Asked Questions
All answers to your questions about ai78 are here
From opening an account to bKash deposits, using bonuses, slots, and cricket betting — find out everything you need to know.
ai78 is one of Bangladesh's popular online casino and sports betting platforms. New players and experienced users alike have many questions. On this page we have provided simple and clear answers to the most frequently asked questions about accounts, payments, games, bonuses, and security. If you cannot find the answer to your question, contact us through the support section below.
Account and Registration
To open an account at ai78, you need an active mobile number, an email address, and valid proof of age. You must provide your full name, date of birth, and a password of your choice in the registration form. Please note that only people aged 21 or older may open an account at ai78. Each person may hold only one account.
The registration process at ai78 takes just a few minutes. Once you fill in the form and verify your mobile number, your account will be active. You can then log in right away and start making deposits. There is no long wait required.
No, ai78's rules allow only one account per person. Attempting to open multiple accounts may result in all accounts being suspended and balances being forfeited. This policy is strictly enforced to maintain a fair playing environment.
Use the "Forgot password?" option on the ai78 login page. Enter your registered mobile number or email and a verification code will be sent to you. Enter the code and set a new password. The process is completely secure and is completed within a few minutes.
ai78 may request identity verification for large withdrawals. In such cases, a photo of your national ID card or passport may be required. This is done to ensure the security of your account and to prevent fraud. The verification process is quick and straightforward.
Deposits and Withdrawals
Deposits to ai78 via bKash are nearly instant — the balance is usually credited within a few seconds to a maximum of 2-3 minutes. Minor delays may occasionally occur due to network issues. If a deposit is not confirmed, contact ai78's live chat support.
The minimum deposit amount at ai78 is ৳200 (for all payment methods). The minimum withdrawal amount is ৳1,000. You can start small and build experience gradually — ai78 has set these convenient limits for new players.
Yes, Nagad is a supported payment method at ai78. Just like bKash, you can deposit quickly and securely via Nagad. Rocket, Upay, and bank transfers are also accepted. Use whichever mobile banking service you prefer.
Withdrawals at ai78 are generally completed within 15 minutes to 2 hours. This is one of the fastest withdrawal services in Bangladesh. There are no extra fees for withdrawals; however, your mobile banking provider's own charges may apply.
For bank transfers, ai78 begins processing at the same speed. However, the bank's own processing may add some time. Major banks including BRAC, Dutch-Bangla, Islami, Sonali, and City Bank are supported. bKash or Nagad are the most convenient options for fast withdrawals.
If your balance has not appeared at ai78 even after the amount was deducted, first save the transaction ID from your payment service. Then contact ai78's 24/7 live chat support with the transaction ID and amount. The issue is usually resolved within a few minutes.
Games and How to Play
To bet on BPL matches at ai78, go to the cricket section first. There you will find a list of ongoing or upcoming BPL matches. Select the match you want and place bets across various markets including match winner, total runs, and man of the match. You can also place bets during a live match using the live betting option.
RTP (Return to Player) is a measure of a slot game's long-term average return rate. For example, a 96% RTP means that over the long term, an average of ৳96 is returned for every ৳100 wagered — but this is not a guarantee. All games at ai78 are audited and considered fair.
Yes, ai78 is fully mobile-optimized. All games run smoothly on any smartphone browser, whether Android or iOS. There is no need to download a separate app; simply open ai78.cam in your browser, log in, and enjoy the games.
The live casino section at ai78 features games from Evolution Gaming, Ezugi, and other top providers. Options include live blackjack, live roulette, live baccarat, and live Sic Bo, among others. You get the experience of playing directly with a real dealer.
Spribe's Aviator game is available in the cash games or special games section at ai78. It is a crash-style game — a plane flies and a multiplier keeps increasing. If you cash out before the plane crashes, you win according to that multiplier. Making the right decision at the right moment is the key strategy in this game.
Many slots and casino games offer a demo or free-play mode, where you can understand the game without spending real money. This is especially useful for new players. Winnings from demo mode cannot be withdrawn, but it is a great way to learn a game properly.
Bonuses and Promotions
You will receive a 100% welcome bonus on your first deposit at ai78 — up to ৳20,000. This means if you deposit ৳1,000, you get another ৳1,000 as a bonus, making your total balance ৳2,000. Before withdrawing the bonus, you must wager 10 times (10x) the original bonus amount.
A wagering requirement is the condition specifying the total amount you must wager before becoming eligible to withdraw a bonus. For ai78's welcome bonus this is 10x — meaning if you receive a ৳1,000 bonus, you need to place a total of ৳10,000 in wagers before it becomes withdrawable. This is a relatively straightforward condition within the industry.
There is no need to sign up separately for ai78's VIP program — your tier increases automatically through regular play. Starting from Bronze, you can progress through Silver, Gold, Platinum, and all the way up to the highest level, Diamond. At higher tiers, the weekly cashback increases from 0.3% up to 1.5%.
ai78 VIP members receive cashback on their net losses every week. Bronze members receive 0.3% and Diamond members receive up to 1.5% in weekly cashback. Cashback is credited to accounts every Monday and can be used right away.
Inviting friends to ai78 may earn you special referral benefits. These types of promotions run from time to time. Check the promotions section at ai78 or ask via live chat to find out about the latest promotions.
Security and Responsible Gaming
ai78 uses SSL encryption technology to keep all data secure. Your personal information and payment details are never sold or shared with third parties. To learn about our full privacy policy, please read our privacy policy page.
ai78 takes responsible gaming seriously. If you feel gaming is getting out of control, contact our live chat — we will help you with self-exclusion or setting deposit limits. Visit our responsible gaming page for more information.
Contact ai78's live chat support for self-exclusion. You can request to close your account for a set period or permanently. This request will be honored and no promotional messages will be sent to you during the exclusion period.
The minimum age to play at ai78 is 21. This is a strict policy — registration or account use by minors is completely prohibited. If age verification reveals that a user is under 21, their account will be closed immediately.
ai78 features games from reputable providers including Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming. These providers are internationally recognized and their games use a Random Number Generator (RNG), which keeps results completely unbiased.
ai78's support team is available 24 hours a day, 7 days a week to assist you in Bengali via live chat. Contact us directly for any issues, questions, or account-related matters. Support is also available by email: [email protected].
Still have questions? Contact support
Our Bengali support team is ready to help you 24/7. Chat with us directly via live chat or send an email.